So, my wife and I just bought a new HP All-in-One printer since our other two printers pretty much became unuseable around the same time and I’ve spent all freaking night trying to install the software for it.\u00a0 I know you probably don’t care, but while I’m trying to download the contents of the CD to my computer (500 MB eek!) I’m going to vent.<\/p>\n
5:15 pm – First install – I’m really excited that it has a network interface so that we can print even if our laptop isn’t at it’s dock, that’s just way cool.\u00a0 The install takes about 35 minutes in all, but isn’t too bad.\u00a0 I have to reboot and then finish the setup… no problem.\u00a0 Then I try to use the software to scan and it gives me some BS about having to reboot or re-install.\u00a0 I reboot just to make it happy and the same thing occurs.\u00a0 So I try to re-install just that piece but I can’t find an install for just the scanning piece so I uninstall the entire package and try again.<\/p>\n
6:00 pm – Second install – Here’s where things really start to go wrong.\u00a0 I install again and somewhere in the middle the installer crashes, just disappears POOF!\u00a0 So, I do what any reasonable person would do, I reboot hoping it finished but just didn’t look like it.\u00a0 Now I can’t do anything but print (no faxing, no scanning) so I’m two steps back.\u00a0 The software doesn’t even show all the icons I need… so I uninstall again.<\/p>\n
7:00 pm – Third install – I reset the printer and everything to their “factory” defaults (funny, the time didn’t clear and the network settings stayed the same, the only thing that changed is Auto Answer was turned back on for the fax).\u00a0 Re-install a couple of times without uninstalling hoping it would get past it’s crashing point… you guessed it, not a chance.<\/p>\n
… (tried this a few more times until…)<\/p>\n
8:30 pm – HP Support – I first look up on their website under installation issues to see if I can find my problem(s).\u00a0 I do, but the solution is uninstall\/re-install.\u00a0 Sound familiar?\u00a0 Yeah, to me too.\u00a0 I then try to call HP support.\u00a0 After being on hold for about 10 minutes someone (who was most certainly not from this country, but that’s another blog altogether) answers and for some reason can’t hear me talk and he hangs up on me!\u00a0 So as a last resort, I use their chat service and that proved to be utterly useless… he only suggested that I copy the install files to my local hard drive and try the install again.\u00a0 If it works, kudos to him, but in my experience, I’m not all that convinced.\u00a0 I did also find some files that may have\u00a0been trouble and deleted them but again, I’m shooting at straws.<\/p>\n
Now – The file is almost finished downloading and is copying from the temp location to my desktop and I will give it ONE MORE TRY tonight.\u00a0 I’ll let you all know if it works, as if you truly care (and I’ll pretend that you do).<\/p>\n
Wish me and my printer luck.\u00a0 Once it gets working, I think it’ll totally rock!<\/p>\n
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