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Life Spencer on October 20, 2006 12:50 pm

Response from Coinstar

So, I got a response from Coinstar and it was a quick turnaround. Even though I will get my fee back, I was more pleased with the fact that they are working on software upgrades to prevent this in the future. Here is the response:

Dear Mr. Stanton,
First let me apologize on behalf of our company for your experience with our machine. We are aware of circumstances where this type of error occurs, and have a software release ready for deployment that will result in the desired scenario you stated.

Unfortunately, with equipment on any communication network, these types of network outages do occur, we are also working hard to minimize the occurrence of these events from the network perspective.

With that said, we would be happy to reimburse you for the fee that was deducted from your transaction. We feel it is only fair that since we failed to provide you the product you chose, we should be accountable for the failure.

If you would please send me the address you would like to have a check mailed, I will ensure we get a check produced for the $5.29.

Sincerely,

Dave Cramer

Coinstar Customer Service Manager.

It even got escalated up to the manager quickly. So, maybe Coinstar doesn’t completely suck, but I’ll still think twice before using them again. Especially since Nevada State Bank has free coin counting even for those who aren’t customers of the bank.

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